Magento Freshdesk
Integration Services
Are you losing orders due to poor customer support? Your team takes forever to look up order details, and by the time they respond, the customer’s already upset—or worse, go to a competitor?
Don’t worry! We can fix that in no time!
Partner with us for Magento Freshdesk Integration, and we’ll make customer support much easier and more efficient by giving your agents instant access to customer and order info from Magento right inside Freshdesk. No more wasting time digging in Magento to find information!
Magento Freshdesk integration overview
Handling customer support manually or switching between Magento and multiple support channels can slow your team down and leave customers waiting. Without instant access to order and customer data, it’s hard to deliver fast, accurate, and personalized service.
Magento Freshdesk Integration solves this by connecting your store directly to Freshdesk. Your support team can view order history, customer info, and ticket details all in one place so that they can respond faster, resolve issues more efficiently, and keep shoppers happy.
With this integration, you can:
Key features of our Magento Freshdesk integration services
Customer & Order Info in Tickets
Automatically display Magento customer data and order history inside each Freshdesk ticket. This gives agents the full context they need to resolve issues faster, without switching between systems.
Omnichannel Support
Manage all customer interactions, from email, chat, phone, social media, and more, within one centralized Freshdesk workspace. No matter where customers reach out, your team can handle it efficiently in one place.
Self-Service Enhancement
It’s easy to create a self-service portal (FAQs and knowledge base) to help customers find answers faster while agents focus on more complex issues.
Automation
Automatically assign tickets based on customer representative’s availability, ticket type, or client’s priority. This feature reduces manual work, speeds up response time, and ensures the right agent handles each request.
AI Applications
Ensure that your employees remain sharp and attentive by utilizing the power of AI found within the Magento 2 Freshdesk integration. You can leverage AI to suggest help articles, categorize tickets, and handle simple requests through chatbots.
Analytics & Reporting
Track agent performance, ticket resolution times, and customer satisfaction with visual dashboards and detailed reports. Use these insights to optimize support workflows and team efficiency.
Why do clients choose Mageplaza?
11+ years of experience
With 11+ years in the Magento ecosystem, Mageplaza is a Magento Certified Partner and an Adobe Solution Partner. Our Magento 2 certified developers have helped 137,000+ stores worldwide with seamless integrations and high-performance solutions.
24/7 lightning-fast support
Our dedicated support team is available 24/7, with an average response time of under 30 minutes. Whether through live chat, email, or tickets, we ensure quick issue resolution to keep your business running smoothly.
Affordable & cost-effective solutions
Mageplaza offers one-time payment options, lifetime free updates, and competitive pricing. Our integration services automate processes, reduce manual work, and cut operational costs, making high-quality Magento solutions accessible for businesses of all sizes.
Let's talk!
122,000 clients have been prospering with our services. It's your turn now!
- Free 1:1 consultation
- Free 2-month support after the project
- 10+ years of experience in E-commerce
Frequently asked questions (FAQs)
Customer name, contact details, order history, order status, shipping info, and more can be synced and displayed inside Freshdesk tickets.
If you choose Mageplaza Magento Freshdesk integration service, then YES! With 50+ certified Magento experts with an average experience of 10 years, we're confident to deliver the best integration service in the Magento landscape.
Our team supports data encryption, two-factor authentication, and strict access controls to protect sensitive customer and order information. We also follow GDPR and CCPA compliance standards to ensure secure data handling throughout the integration.