Magento 2 How to Unlock Admin User in Magento 2

In Magento 2, the admin user account can get locked after multiple failed logins or security settings. That’s why you can be hindered when accessing and managing your store immediately. Unlocking the admin user is so important to maintain smooth operations and ensure timely updates or changes. In this article, we’ll provide you with two methods for unlocking an admin account in Magento 2 via the Command Line and the Admin Panel.

How to Unlock Admin User via Command Line

Go to Magento admin root folder and show usage:

php bin/magento admin:user:unlock --help

Usage:
  admin:user:unlock <username>

Arguments:
  username              The admin username to unlock

Options:
  -h, --help            Display this help message
  -q, --quiet           Do not output any message
  -V, --version         Display this application version
      --ansi            Force ANSI output
      --no-ansi         Disable ANSI output
  -n, --no-interaction  Do not ask any interactive question
  -v|vv|vvv, --verbose  Increase the verbosity of messages: 1 for normal output, 2 for more verbose output and 3 for debug

Help:
  This command unlocks an admin account by its username.
  To unlock:
        bin/magento admin:user:unlock username

Syntax to Unlock Admin user

php bin/magento admin:user:unlock username

Let unlock a admin account: mageplaza with the following information

Type in the command line:

php bin/magento admin:user:unlock mageplaza

Output:

The user account "mageplaza" has been unlocked

Note

If the admin user was not locked, you may get this message:

The user account "mageplaza" was not locked or could not be unlocked

Now to go to admin login page, and fill the above information

and I’m in now, see this screenshot

How to Unlock Admin User via The Admin Panel

#1. From the Admin Panel, go to System > Permissions > Locked Users.

#2. The next step is to choose the Unlock action

#3. Then, you need to enter the username you want to unlock.

#4. Click Submit to unlock the user

Conclusion

In this article, we have provided 2 effective methods to unlock the admin user via the command line and the admin panel. We hope that this guide is helpful and you can follow it easily. If you have any questions, don’t forget to let us know. We’ll get back to you as soon as possible. Thanks for reading.