Configure Magento 2 Contact Form & Email: Detailed Guides

The Contact Us link placed at the footer of the Magento 2 store allows customers to send a message directly to you by completing the form. Thanks to this contact method, any requests or concerns can be resolved effectively, which assists customer support better. Hence, online businesses can build close and long-term relationships with customers.

The Contact email address indicates the email recipient to which the forms are sent and the email sender by which the store replies to customers. Magento sets hello@example.com as the default email address, but you may want to change it to your own here. To make sure it is sent to your inbox, you should enable SMTP. In addition, you also can customize the email templates, and upload your brand email logo here.

Why are the Contact Us form and Contact email address essential for your online store?

Contact Us form can:

• Be a useful channel for customers to get in touch with the business
• Ensure the emails do not get lost because of the wrong address
• Save time when all important information is collected beforehand
• Store the conversation in the email inbox for future management

Rather than using the default email by Magento 2, the contact email address configuration can:

• Be easier to remember
• Assign different emails for different purposes
• Assist the branding strategies

Here is the Contact Us form in the front end; visitors/customers can send you an email via this page.

After the form is submitted, a thank-you message appears. The contact-us-info block contains the form and can be easily customized.

4 steps to configure Contact Us form in Magento 2

This tutorial will guide you through 4 steps to set up the Contact Us form:

• Step 1: Login to your Magento 2 backend
• Step 2: Configure Contact Us form
• Step 3: Customize Contact Us form
• Step 4: Check the result

Step 1: Login to your Magento 2 backend

• On the Admin sidebar, click Stores. Then under Settings, choose Configuration.
• In the panel on the left under General, choose Contacts.

Step 2: Configure the Contact Us form

After logging in to the backend, you can now set up the Contact Us form, as well as configure the Contact email address as you wish:

• Expand the Contact Us section. If necessary, set Enable Contact Us to “Yes”

• Expand the Email Options section. Then, do the following:
  • In the Send Emails field, enter the email address where messages from the Contact Us form are sent.
  • Set Email Sender to the store identity that appears as the sender of the message from the Contact Us form. For example: Custom Email 2.
  • Set Email Template to the template that is used for messages sent from the Contact Us form.

When all the steps aren’t done, click Save Config.

Step 3: Customize Contact Us form

The Contact Us form is also an opportunity for you to provide essential information to your customers. You can include this content with ease after following these steps:

• On the Admin sidebar, click on Content. Then under Elements, choose Blocks.
• Find the Contact Us Info block in the list and open it in the Edit mode.

• Scroll down to the Content field and make any necessary changes.
  • Use the editor toolbar to format the text and add images and links.
  • Click on Show / Hide Editor to work directly with the HTML.

Step 4: Check the result

After setting up everything, click on Save Block to get all done.

Custom Form extension for Magento 2

Set up conditional logic to show or hide form fields based on the customer's input, making the form more intuitive and user-friendly.

Learn more

Other custom options for Magento 2 Custom Contact form

How to edit fields of the Magento 2 Contact Us form programmatically

Let’s add the subject field to the email template as an example. To implement, you need to create a new module.

• Step 1: Create module.xml in app/code/<Vendor>/<Module>/etc and insert the following code part:

<config xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" 
xsi:noNamespaceSchemaLocation="urn:magento:framework:Module/etc/module.xsd">

<module name="Module_Name" setup_version="1.0.1">

</module>

</config>

• Step 2: Register this mod in app/code/<Vendor>/<Module> by creating registration.php. Enter the following code:

<?php

\Magento\Framework\Component\ComponentRegistrar::register(

\Magento\Framework\Component\ComponentRegistrar::MODULE,

'Module_Name',

__DIR__

);

• Step 3: Сopy the form.phtml file from the vendor/magento/module-contact/view/frontend/templates for the below steps. Paste it into app/code/<Vendor>/<Module>/view/frontend/templates. Next, open this file then add the new field into your contact form with this code:

<div class="field subject required">
<label class="label" for="subject"><span><?php /* 
@escapeNotVerified */ echo __('Subject') ?>
</span></label>
<div class="control">
<input name="subject" id="subject" title="<?php /* 
@escapeNotVerified */ echo __('Subject') ?>
" value="" class="input-text" type="text" data-validate="{required:true}"
</div>
</div>

• Step 4: Make contact_index_index.xml in app/code/<Vendor>/<Module>/view/frontend/layout in order to overrule the former form.phtml file with a new one. To do so, please insert this code path to the file:

<?xml version="1.0"?>

<page xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" layout="1column" 
xsi:noNamespaceSchemaLocation="urn:magento:framework:View/Layout/etc/page_configuration.xsd">    

   <body>     

      <referenceBlock name="contactForm" remove="true"/>   

       <referenceContainer name="content">

           <block class="Magento\Contact\Block\ContactForm" name="customContactForm" 
template="Module_Name::form.phtml" />

       </referenceContainer>

   </body>

</page>

• Step 5: Now that you’re ready, please go to Marketing > Email Templates > Add New Template.
• Step 6: Then you’ll see the New Template page. Select the Contact Form template and choose Load Template.
• Step 7: Insert a name for the Template Name field.
• Step 8: Paste this code to the Template Content field then save it:

trans "Subject: %subject" subject=$data.subject
trans "Name: %name" name=$data.name
trans "Email: %email" email=$data.email
trans "Phone Number: %telephone" telephone=$data.telephone
trans "Comment: %comment" comment=$data.comment
Data.subject here is the name of the field you added to form.phtml file. It should be the same in both places.

• Step 9: Navigate to Stores > Configuration > General > Contacts. Select Email Template in the Email Options. Finally, save your changes.

How to add a Contact Us form to other pages

You can add a Contact Us form to the CMS page.

First, you need to change the contact form.

• Go to Content > Elements > Blocks
• Choose the Contact Us info block and edit it
• Provide your contact infomation in the Content box then save it Save the block

Now, we will guide you how to add a Contact Us form to other pages. Select the Content block, add this code (where you need it, such as footer, navigation block, and so on).

block type=’core/template’ name=’contactForm’ template=’contacts/form.phtml’

Don’t forget to save your changes.

How to enable CAPTCHA in Magento 2 Custom form

CAPTCHA is a must-have tool for online stores as it can protect them from being spam. To enable CAPTCHA for custom form, please navigate to Stores > Configuration > Customers > Customers Configuration > CAPTCHA. Choose Yes in the Enable CAPTCHA on Storefront field, save config, and it’s done.

How to enable Google Maps on the Contact Us page

Step 1: Log in to the Magento Admin

Step 2: Choose Store > Settings > Configuration > Mageplaza Extensions > Google Maps

Step 3: Choose Yes to enable the module

Step 4: Configure the fields as necessary

How to fix Magento 2 custom form submit error/ contact form not sending emails

If your contact form is not working the way you want it to be, check all the settings in the backend one more time.

In case you did everything right but it’s still not working, please navigate to the template/contact/form.phtml file. Find this code part:

getFormAction(); ?>” id=”contactForm” method=”post”>

Replace it with this:

getUrl(‘contacts/index/post’); ?>” id=”contactForm” method=”post”>

FAQs

1. Is it possible to create multiple Contact Forms in Magento 2?

By default, Magento 2 supports a single Contact Form. For multiple forms, you’ll need to use an extension or custom development.

2. What should I do if the Contact Form is not working?

Please ensure the form is enabled, verify email settings, check for conflicts with other extensions or custom code, and review server logs for errors.

3. Are there security concerns with Contact Us forms?

• Spam: Mitigating spam is a common concern. Implementing CAPTCHA or using extensions with spam filtering features can be helpful.
• Data Security: Ensure your Magento 2 store is secure and complies with relevant data privacy regulations.

4. When should I consider using an extension for the Contact Us form?

Consider using a Magento 2 Contact Us form extension if you need more customization options, advanced functionalities, or integration with other services.

The bottom line

That is all you have to do to enable the Contact Us form, edit its content and the Contact email address. Obviously, it is vital for online stores when it comes to business and customer communication. This is general guidance, so if you have more questions, you can leave the comment in the comment box and we will reply as soon as possible.

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