How to integrate Zopim in Magento 2

Zopim chat or now called Zendesk chat is an effective product which is the combination of online marketing, live chat support and web analytics. Actually, live chat is important for e-commerce business as your shoppers will not feel alone as there is always an adviser to get their back. Besides, Zopim also provides advanced analytics to identify some information about shoppers for better marketing and later reports. Moreover, Zopim offers the Lite version which is free for small online stores.

For that reason, I would like to show you how to intergrate Zopim into your Magento 2 stores today. The tutorial is pretty simple which has 2 steps.

Step 1: Get Zopim Code

• Go to https://dashboard.zopim.com/
• Log in your Zopim account
• Under the Settings section choose Widget
• Now copy the embed code that is displayed in front of you.

Step 2: Integrate Zopim with your Magento 2 store

Magento 2.0

• On the Admin sidebar, click on Stores. Then under Settings, choose Configuration.
• In the panel on the left under General choose Design.
• If you have multiple stores or views, set Store View in the upper-left corner to the view where the configuration applies. Then, clear the checkbox after each field so new values can be entered.
• Expand the Footer section
• In the Miscellaneous HTML field, paste the copied code.

Magento 2.1

• From Magento 2.1, this path was changed. It is located at Content > Configuration > Select your current theme > Footer

Magento 2.2, 2.3, 2.4

• Navigate to Content > Configuration.

• Select your current theme.

• Go to the Footer section.

• Paste the Zopim code in the Miscellaneous HTML field.

Step 3: Save configuration

• Click Save Configuration
• Flush Magento Cache: flush cache guide here

And that’s all. You can start chatting with your customers right away.

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